Our Client
Join an innovative and fast-growing team at a recently established InsurTech which is part of a leading insurance group across Central and Eastern Europe.
The company's mission is to help consumers to easily protect what matters to them, whenever they purchase goods & services from telcos, travel companies, airlines, marketplaces, retailers and various other businesses. Therefore, insurance offerings are directly integrated in the respective customer journeys and even products making the process natural, seamless and even enjoyable.
With extensive industry experience and strong international presence, the company is confident to play an important role in the rapidly developing markets across the CEE region and beyond. Its modern tech platform allows to design and build innovative, relevant products within short time spans, and leverage data wherever reasonable.
If you are passionate about leveraging technology to enhance operations and claims management, we would love to hear from you!
Key Responsibilities
We are seeking a detail-oriented and proactive Junior Operations & Claims Manager to join our dynamic team based in Vienna. This role is ideal for someone who is looking to start or further a career in the insurance industry. While prior experience in claims or operations is preferred, it is not required. The successful candidate will be responsible internally for the operations and claims processes, and ensures efficiency, accuracy, and superior customer service.
Key Responsibilities:
Claims Management
Assist in the intake, processing, and resolution of insurance claims
Review and verify claim documentation for accuracy and completeness
Communicate with claimants, policyholders, and service providers to gather necessary information
Support the claims adjudication process by preparing and submitting relevant documentation
Operations Support
Aid the development and implementation of operational procedures and policies
Monitor and analyse operational metrics to identify areas for improvement
Coordinate with other departments to streamline processes and enhance operational efficiency
Assist in the preparation of reports and presentations for senior management
Customer Service
Provide exceptional customer service to policyholders, addressing inquiries and resolving issues in a timely manner
Educate clients on claim processes and policy details
Maintain positive relationships with clients and stakeholders through effective communication
Compliance and Risk Management
Ensure all claims and operational activities comply with industry regulations and company policies
Assist in the identification and mitigation of operational risks
Technology Integration
Utilise company's platform and tools to enhance claims and operations processes
Participate in the selection and testing of new software and technologies
Provide feedback on technology solutions to improve user experience and efficiency
You Are
Fluent in German and English
Bachelor's degree in Business Administration (ideally with focus on insurance, risk management or similar), Economics or related field
Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Orientation to detail with strong organisational skills
Ability to work independently and as part of a team
Customer-focus with a commitment to high-quality service
Preferred: 1-2 years of experience in claims management or insurance operations
The Company offers
Continuous learning and professional growth opportunities
Flexible working hours & hybrid/remote work model possible
A competitive salary
Modern workspace
Work-life balance & family benefits
Health & sports programme
Additional company benefits
*KASKO, acting on behalf of its client, does not discriminate based on race, religion, national origin, colour, gender, gender identity or expression, sexual orientation, age, marital or parental status, disability status, or any other characteristic protected by law. Our aim is to ensure that all employees and job applicants are given equal opportunity and that the company is representative of all sections of society.
*By submitting your CV, you agree that your personal data is processed by KASKO and its client for recruitment purposes only. You reserve the right to withdraw your application at any time by contacting us at careers@kasko.io You can find the full Candidate Privacy Notice here.